Shipping Policy
- Shipping Areas
We ship to all major international destinations. Please contact us to confirm shipping availability to your specific location.
- Shipping Methods
International Air Freight: For all fresh products, we use temperature-controlled air freight to ensure quality and freshness upon arrival.
Courier Services: We also use reputable courier services for smaller orders or when specific delivery options are requested.
- Shipping Charges
Shipping costs are calculated based on the destination, weight, and volume of the order. You will be provided with a shipping estimate during checkout.
For large orders, we may offer bulk shipping discounts. Please contact our sales team for more information.
- Processing Time
Orders are processed within 1-2 business days. Fresh products are shipped immediately to ensure they reach you in optimal condition.
You will receive a tracking number once your order has been dispatched.
- Delivery Time
Delivery times vary based on the destination. Typically, international shipments take 5-10 business days to arrive.
For remote locations, delivery times may be longer. It also depend greatly on the means as well as the mode of shipment requested by the client.
- Packaging
All products are carefully packed in temperature-controlled containers to maintain freshness during transit.
Packaging is designed to comply with international food safety standards.
- Delivery Issues
If you experience any issues with delivery (e.g., delay, damage), please contact us within 24 hours of receipt. We will work to resolve the issue promptly.
Return Policy
- Return Eligibility
Due to the perishable nature of our products, returns are generally not accepted.
If there is an issue with your order, such as incorrect items or damaged products, please contact us immediately.
- Reporting Issues
You must report any issues with your order within 24 hours of delivery.
Please provide detailed information, including photographs of any damaged or incorrect items.
- Resolution Process
For eligible returns, we will provide instructions on how to return the products. This may include arranging for a pickup or providing a return shipping label.
Upon receiving the returned items, we will inspect them and process a refund or replacement as appropriate.
The customer is not responsible for any delay returned shipment should he/she complies and follow the our return instructions to the latter.
- Refunds
Refunds are issued for damaged or incorrect items only. Once the return is processed and inspected, a refund will be issued to your original payment method. You can also provide an alternative bank account or mode of payment depending on the availability of the money transfer method in your country at that particular time.
Refunds typically take 5-7 business days to appear on your account.
- Customer Responsibility
If a product is returned due to customer error (e.g., wrong address), return shipping costs are the customer’s responsibility.
Ensure that you provide accurate shipping information to avoid delays or issues with delivery.
- Special Circumstances
For any special circumstances or additional questions regarding returns, please contact our customer service team. We aim to provide a satisfactory resolution in exceptional cases.