What types of meat do you export?
We export fresh lamb, chicken, and fish meat as well as shrimps. Our products are carefully processed and handled to ensure high quality and freshness.
Are your products Halal and Kosher certified?
Yes, our products are both Halal and Kosher certified. We adhere to strict certification standards to meet dietary and religious requirements.
Do you offer international shipping?
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary based on the destination.
How is the freshness of your meat maintained during shipping?
We use temperature-controlled shipping methods to ensure the meat remains fresh throughout transit. Our packaging is designed to maintain the optimal temperature and quality.
What payment methods do you accept?
We accept various payment methods, including [list accepted payment methods such as credit cards, bank transfers, etc.]. Payment terms will be specified at the time of order.
Can I return or exchange the products?
Due to the perishable nature of our products, returns are generally not accepted. However, if you receive damaged or incorrect items, please contact us within 24 hours for resolution. Refunds or replacements will be processed based on our review.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment.
What should I do if I receive a damaged or incorrect product?
Please inspect your order upon delivery and report any issues within 24 hours. Provide us with details and photographs of the damage or error, and we will assist with a resolution.
What are your delivery times?
Delivery times vary based on your location. Typically, international shipments take 5-10 business days. For more specific information, please refer to the tracking details provided or contact our customer service.
What certifications do your processing facilities have?
Our processing facilities are certified to meet international health and safety standards. We hold relevant certifications for food safety, quality, and the specific dietary certifications like Halal and Kosher.
Can I customize my order?
We offer some customization options based on your needs. Please contact our sales team to discuss specific requirements or special requests.
How do you ensure the quality of your meat?
We implement rigorous quality control processes throughout every stage of production and shipping. Our products are sourced from reputable suppliers and are regularly inspected to ensure they meet our high standards.
What are your terms for handling disputes?
Disputes will be handled in accordance with the laws of [Country/State]. We aim to resolve any issues amicably and fairly. For detailed procedures, please refer to our terms and conditions or contact our support team.
How can I contact customer service?
You can reach our customer service team at Contact Us. We are available to assist with any questions or concerns you may have.
Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team for more details and to get a custom quote based on your order size and requirements.
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